Frequently Asked Questions
Ordering & Payment
Delivery
Delivery times vary by brand and product. Many items are dispatched same or next working day, others within a few working days, while made-to-order products may take longer.
There are details about delivery times on the individual items in the shop, so check there for acurate details.
Items from different brands may arrive separately as they ship from specialist suppliers.
Yes we do. Currently, we mainly supply UK customers, but please contact us if you require international delivery and we’ll advise availability. Some products are available to buy outside the UK without contacting us, just add it to the cart and choose your shipping country (if available).
Please note, due to regularly changing tariffs, we may need to rectify delivery charges, s we would advise contacting us first to be sure.
You’ll receive a dispatch confirmation email once your items leave the supplier.
Wallpaper Questions
Each wallpaper product page includes a calculator to help estimate rolls required. Always allow extra for pattern repeat and trimming.
You will receive wallpapers from the same batch (usually a batch number is shown on the label). It may be worth ordering one roll too many to put in storage, just in case you need to do a repair in the future. Batches are replaced regularly, and patterns are discontinued over time, so you won’t be able to get one of the same batch, if at all, in the future. We often get people wanting to fix damage from scuffs, leaks or DIY changes, especially when fixing up for moving home.
No — installation methods vary by manufacturer. Always check the product details before decorating. You can always ring us if you want any help or advice.
Samples
Returns & Cancellations
This will vary per brand and pattern so see the details on individual product items.
Some wallpapers are printed to order, such as MindTheGap. Made-to-order items are non-returnable.
Because many wallpapers are batch printed, and return fees are paid for by the customer, we would always advise that you check quantities carefully and order samples first.
Some items are sold in packs. Individual wallpaper rolls from pack sales cannot be returned, you would need to return the pack in its entirety if it was no longer required.
Contact us within 48 hours with photos and we will resolve the issue quickly.
Product & Stock
Stock availability varies by supplier. If timing is important, please contact us before ordering.
We try our utmost to keep stock levels up-to-date.
Made to order items effectively never go out of stock.
Care & Installation Advice
Walls should be clean, smooth and dry. Lining paper or wall preparation products may be required depending on surface condition.
Please see FAQs on individual wallpaper hanging methods.
Cleaning depends on the wallpaper type — spongeable and washable wallpapers can be gently wiped.
See a product’s individual page details for full information.